Frequently asked questions

By entering the complete operational number of your model in the request field of the ROCO service page, you can, in most cases, already find the desired model on your own. If you get a “locomotive body” as a search result, you will find the model number ...
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Sadly, complaints cannot be received and processed directly.In such cases, it is preferable to contact the specialist dealer from whom the item concerned was purchased in case of a complaint.However, please observe the duration of the warranty. This is va...
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Original packaging is not available as a procurable spare part.However, you can find universal packaging in our range. You can find it under the following link:Packaging sizesIn order to guarantee safe transport, the purchaser may need to undertake modifi...
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If you do not state an item number, we will be unable to respond to your request.Unfortunately, information regarding the series, company number or the transmission of a photo are insufficient due to the breadth of our range.
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The Webshop team is happy to assist you on webshop@roco.cc or webshop@fleischmann.de regarding queries on your Webshop order (order status, payment, etc.)
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Green = Sufficient quantity available; can be ordered via the e-Shop Orange = Small quantity available; can be ordered via the e-Shop Yellow= Currently unavailable; further items may be produced; cannot be ordered via the e-Shop Red = Sold out; is no l...
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In case of Z21 control system, please utilise the information provided on the Z21 website www.z21.eu.You can find the most important links here:Z21, the systematic control centre: https://www.z21.eu/en/z21-system/general-informationZ21, the different vers...
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With regard to conversions and product upgrades, we would like to inform you that we have specialised dealers and repair partners for this purpose. We are therefore unable to provide support for conversions and product upgrades.In the event that repairs ...
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You can query the availability and non-binding sales prices of spare parts on our website in the “Service - Spare parts” menu.You are welcome to purchase the spare parts directly via the e-shop (prerequisite: availability indicated with a green or orange ...
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You can find your model using the search function by entering the item number or the designation. You will find the operating instructions and the spare parts sheet on our website directly with the relevant model under "Downloads". You will also find the...
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Spare parts sheets for old models (mostly 4 digits with one letter) you will find as follows. To be able to search for such an item number, the old number must first be converted into a new item number using the translation list. Article numbers Old -...
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1) Cut the decal into shape. 2) Place the decal in lukewarm water until it can be removed from the backing paper (approx. 8-10 sec.) 3) Place the decal in the desired location and slide it off the backing paper with your finger or a plastic tweezers...
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With the extensive ROCO track system range you can be sure to find the right track for your needs. Whether a track system with realistic ballast bedding made of plastic, with equally finely designed track bedding replicas made of flexible rubber material ...
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The ROCO GEOLINE track system captivates with its realistic plastic ballast bedding. The robust and impact-resistant solid profile rails made from high-quality nickel silver alloy guarantee the safe and extremely stable connection of the tracks. Not only ...
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The track bed is already included in the full scale ROCO LINE track system that has a 2.1 mm rail profile. Thus, all doors are open to design and build your individual track layout, no matter on which ground the track should run. In addition, you save you...
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The prototypical and flexible ROCO LINE track system with 2.1 mm rail profile is also available without bedding. The high-quality tie strip track is suitable for model railway beginners as well as professionals alike. With just a few simple steps and with...
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Locomotives that have digital decoders easily can be used on analogue railway layouts without risk of damage.However, the following aspects should be considered:1. Operating requirements The CV29 value of the decoder should contain the value 4, which g...
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Probably the most common mistake when connecting your Z21 system is the LAN connection. In most cases, the Z21 will be connected to the WIFI socket (blue) instead of the LAN socket (yellow) on the router. As a result, the Z21 system is encapsulated in a s...
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Please take into account in the settings of your Windows firewall and, if applicable, your virus scanner that "Z21_Maintenance.exe" must be able to access ports 21105, 21106 and 34472 via UDP in order to communicate with your Z21. Very sharp settings on ...
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The models from the tools taken over from Kühn will gradually appear in the ROCO product range (also see the new ROCO TT catalogue with the first models from the former Kühn range).
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The backlogs still outstanding at Kühn have been cancelled by Kühn. There was also a dealer mailing from the Kühn company.
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Warranty / Guarantee repairs will be covered by ROCO for items that have been delivered by Kühn within the last 24 months. Recalculation started in September 2023.
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Provided that the spare parts taken over from Kühn stock and required by the customer are available at the time of takeover, they will be available for order from January 2024.
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No stocks have been taken over from Kühn.
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The Kühn track is available.
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