Frequently asked questions

So you can get a good overview quickly and easily, here you will find the answers to frequently asked questions about the ROCO model railway. We hope that you can get the answers to your questions and solve your problems on your own with the help of this overview. This way, you help to ease the daily workload of our service staff and ensure that we can respond even more quickly to your specific questions addressed to us by e-mail or telephone.

In case of further question, please use our contact form.


If you are looking for information about our Z21 control system, you can find it on Z21 questions and answers
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  • By entering the complete operational number of your model in the request field of the ROCO service page, you can, in most cases, already find the desired model on your own. If you get a “locomotive body” as a search result, you will find the model number ...
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  • Sadly, complaints cannot be received and processed directly.In such cases, it is preferable to contact the specialist dealer from whom the item concerned was purchased in case of a complaint.However, please observe the duration of the warranty. This is va...
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  • Original packaging is not available as a procurable spare part.However, you can find universal packaging in our range. You can find it under the following link:Packaging sizesIn order to guarantee safe transport, the purchaser may need to undertake modifi...
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  • If you do not state an item number, we will be unable to respond to your request.Unfortunately, information regarding the series, company number or the transmission of a photo are insufficient due to the breadth of our range.
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  • The Webshop team is happy to assist you on webshop@roco.cc or webshop@fleischmann.de regarding queries on your Webshop order (order status, payment, etc.)
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  • Green = Sufficient quantity available; can be ordered via the e-Shop Orange = Small quantity available; can be ordered via the e-Shop Yellow= Currently unavailable; further items may be produced; cannot be ordered via the e-Shop Red = Sold out; is no l...
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  • In case of Z21 control system, please utilise the information provided on the Z21 website www.z21.eu.You can find the most important links here:Z21, the systematic control centre: https://www.z21.eu/en/z21-system/general-informationZ21, the different vers...
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  • With regard to conversions and product upgrades, we would like to inform you that we have specialised dealers and repair partners for this purpose. We are therefore unable to provide support for conversions and product upgrades.In the event that repairs ...
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