Customer service

Do you have any questions about the e-shop? Not sure about how to handle things in the spare parts shop? Do you have a technical problem with your ROCO models? Or do you have any ambiguities about the Z21? No problem, we are happy to solve your problems! Simply dial our customer service.

Answers to the most frequently asked questions.

Please contact our contact form outside of these times.

From Germany, Austria and Switzerland dial: 00800 57626000
International calls (available at the cost of a local call, max. 0.42€/max. from mobile networks per minute – VAT included): +43 820 200668

You reach us on the following days:

Monday 1pm - 4pm
Tuesday 9am - 12am
Thursday 1pm - 4pm

You are also welcome to contact us by email:

For questions about ROCO models, spare parts and other questions about ROCO, please use our contact form.
If you have any questions about your online order via the ROCO e-shop and spare parts shop (status of the order, complaints process, etc.), please contact

NOTE: So that we can help you as quickly as possible, we ask that you have all the necessary information about the model you want to hand (such as item number, company number - see FAQ how do I find my model, track system, controller, software with version number, etc.) . Perhaps you can already narrow down your question or problem using our FAQs? The more basic information you provide us with, the faster we can help you. We recommend having a pen and notepad ready for any necessary notes from the interview. It is also advisable not to contact our customer service right at the beginning or end of the call times, as experience has shown that there is an increased volume and associated waiting times.

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