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Customer service

Do you have any questions about the e-shop? Not sure about how to handle things in the spare parts shop? Do you have a technical problem with your ROCO models? Or do you have any ambiguities about the Z21? No problem, we are happy to solve your problems!

Simply dial our customer service. Our team will be there for you on the following days:
  • Monday 1pm - 4pm
  • Tuesday 9am - 12am
  • Thurday 1pm - 4pm
Please contact our contact form outside of these times.

How to contact ROCO customer service:
  • from Germany, Austria and Switzerland dial: 00800 57626000
  • International calls (available at the cost of a local call, max. 0.42€/max. from mobile networks per minute – VAT included): +43 820 200668

You are also welcome to contact us by e-mail:

  • If you have any questions about your ROCO models, spare parts or any other ambiguities about ROCO, please use our contact form.
  • For any questions about your online order via the ROCO e-Shop and spare parts shop (order status, complaint procedure, etc.), please click

NOTE: To ensure that we can help you as quickly as possible, we ask you to keep all required information for your desired model at hand (such as item number, operational number etc. - see FAQ: How do I find my model, track system, control unit, software with version number, etc.). We also hope that you can get the answers to your questions and solve your problems on your own with the help of the FAQ overview. The more basic information you provide, the faster we can assist you. For any notes on the conversation, we recommend you to have your pen and notepad ready.

We recommend to not contact our customer service right at the beginning or at the end of the call times, since experience has shown that exactly at this times it is very busy and results in long waiting times.
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