Frequently asked questionsSo you can get a good overview quickly and easily, here you will find the answers to frequently asked questions about the ROCO model railway. We hope that you can get the answers to your questions and solve your problems on your own with the help of this overview. This way, you help to ease the daily workload of our service staff and ensure that we can respond even more quickly to your specific questions addressed to us by e-mail or telephone.
In case of further question, please use our contact form.
If you are looking for information about our Z21 control system
, you can find it on www.z21.eu/FAQs
How do I find my model?By entering the complete operational number of your model in the request field of the ROCO service page, you can, in most cases, already find the desired model on your own ...
Instructions and Spareparts
Where can I find spare parts sheets or operating, decoder and CV instructions?You can find the operating instructions and the spare parts sheet on our website directly with the item in the section "Downloads". The corresponding spare parts can also be found there under "Spare parts".
ROCO track systems – your perfect model railway solution for fun unlimitedWith the extensive ROCO track system range you can be sure to find the right track for your needs. ROCO GEOLINE track system for beginners and professionalsThe ROCO GEOLINE track system captivates with its realistic plastic ballast bedding. ROCO LINE track system with ballastThe track bed is already included in the full scale ROCO LINE track system that has a 2.1 mm rail profile. ROCO LINE track system without beddingThe prototypical and flexible ROCO LINE track system with 2.1 mm rail profile is also available without bedding.
Can I use a digital locomotive on an analogue model railway layout or does the decoder get destroyed ?Locomotives that have digital decoders easily can be used on analogue railway layouts without risk of damage. When I switched from an old digital system (eg Lokmaus 1) to a newer digital system, some of my older locomotives did not work anymore (eg ÖBB Rh 310).The problem is that the decoders with boards of older locomotives (e.g., those of the Rh310) only can decode “controls with 14 speed levels”. Was the connection wrong or the system not even connected ?Probably the most common mistake when connecting your Z21 system is the LAN connection. In most cases, the Z21® will be connected to the WAN socket (blue) instead of the LAN socket (yellow) on the router. As a result, the Z21 system is encapsulated in a separate network and therefore cannot be found by the Maintenance Tool.