1. Collection and processing of personal data
Generally, it is not necessary for you to provide personal data to use our website. In order for us to actually provide our services, however, we may require your personal information. All your personal information, including your e-mail address, your name, address and possibly your birth date are only collected by us if you provide them voluntarily and willingly, for example to execute a contract, place an order, for contests, to send information or a survey and registering for the newsletters. Visitors can of course choose not to provide information and to use the site anonymously, but must be aware that some features will then be restricted under certain circumstances.
ROCO respects and appreciates the importance of responsible use of information collected from visitors and customers. Without your express consent, ROCO does not use to this data to contact you and inform you about new products, services and offers. Your collected data we will not be passed on without legal reason or your consent (except to employees of ROCO, our group companies and our dealers or other partners who provide services on our behalf), or used for purposes other than those stated.
2. Collection and storage of usage data
When accessing the site access various items of data are stored (e.g. IP address, date and time of access, name of the file, etc.). No personal evaluations are made. For statistical purposes, data is evaluated anonymously. This data will be kept strictly confidential and not disclosed outside the ROCO system or made available to other third parties, unless this is be required by applicable law.
Cookies are small text files that are stored either limited in the main memory of a computer (so-called "session cookies") or stored on the hard disk of a computer (so-called "persistent cookies"). Cookies contain, for example, information about the IP address of the user, the previous number of hits, the sites from which the user visits the website of the provider, and the pages visited by the user. The main purpose of cookies is to make use of the service as comfortably as possible, since in this way the user can visit sites without having to make any settings again each time. Cookies are however not employed to automatically run programs. The IP addresses are deleted again immediately after a purely statistical analysis.
You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=en
Alternatively to the browser plugin, you may click this link
, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.
4. Scope of data collection
Data that you transmit to us will be stored, processed and used by us for purposes of the contract/order processing, processing your requests, in the context of competitions and for the registration of the newsletter. In addition, we process and use your data for purposes of assistance, sending of product information and for market research purposes.
If we perform any of the actions described below or other transactions, we will want to collect and store your personal data and will be asking in each case for your express consent. You can revoke your consent at any time. The link to the revocation form can be found under point 8.:
- Any declaration of intent on a contractual or similar basis;
- Running of a lottery, a promotion, survey or other features of the site;
- Announcements of changes or improvements to products or services that could affect visitors and customers;
- Sending information to visitors and existing customers on issues that may be relevant for them and / or goods and services that are related to the products already acquired;
- Sending periodic e-mails, such as newsletters:
Insofar as customers / visitors decide to join our mailing list, they will receive periodic e-mails in which they are informed about company news, product updates, related products, service information, etc. The Customer / visitor can always choose to no longer be on this mailing list and to receive no further e-mails from ROCO, by communicating this in writing to the contact address at the bottom of each email or using the revocation formula available under point 8..
If you have registered for our newsletter with your e-mail address, your e-mail address will also be used for advertising purposes beyond the execution of the contract, until you unsubscribe from the newsletter.
Our website uses social plugins ("plugins") provided by the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are identifiable by a Facebook logo (white "f" on a blue background or a "thumbs up" sign) or are identified by the rubric "Facebook social plugin". The list and the look of Facebook social plugins can be viewed here: http://developers.facebook.com/plugins
If you go to a site of our website that contains a social plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is directly transferred to your browser from Facebook, and from there integrated into the website. We therefore have no influence on the scope of the data that Facebook collects using this plugin and therefore are informing you according to our knowledge:
By integrating the plugin, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged into Facebook, Facebook can link the visit to your Facebook account. If you interact with the plugins, for example press the "like button" or write a comment, the corresponding information is transmitted from your browser directly to Facebook and stored there. If you are not a member of Facebook, there is still the possibility that Facebook will receive your IP address and store it.
Please see Facebook's privacy policies for the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your rights and settings options for protecting your privacy: http://www.facebook.com/policy.php
If you are a Facebook or Instagram member and do not wish Facebook/Instagram to collect information about you and link to your member data already stored by Facebook/Instagram, you must log out before you visit our website on Facebook.
It is also possible to block Facebook/Instagram social plugins using blocking add-ons for your browser.
5. Storage and protection of personal data
The information is protected in a secure environment through TOMs (technical and organisational measures). There is no public access to this information. All information provided can only be accessed by specific, authorised persons with access rights to our systems, who are obliged to treat the information in strict confidence.
Personal information captured on ROCO sites is stored in a secure operating environment that is not accessible to the public. Sometimes the personal information from the transactions is additionally encrypted with appropriate secure technology.
Sensitive and private data exchange between the ROCO websites and visitors via SSL-secured communication channels is encrypted and provided with digital signatures.
ROCO operates in many countries around the world. So that we can provide our customers with uniform services wherever they may be, we maintain our homepages and websites throughout the world. If you transmit personal information to ROCO, you agree that this information can be transmitted, stored and processed across national boundaries in each of the countries where ROCO and its affiliates maintain offices.
6. Disclosure of Personal Data
We also take internal company privacy very seriously. Our employees and the service providers appointed by us are sworn to secrecy and to comply with data protection regulations.
If we call on external service providers as part of the data processing, we have so far ensured that these are chosen in compliance with relevant legal requirements and are also obliged to comply with legal guidelines of the data protection laws.
Your data will not be sold to outside parties, rented or otherwise communicated. This does not include: Trusted partners who assist us in operating the site, in the context of business or other services, which is of course to ensure that they are bound to secrecy.
A transfer to the subsidiaries of ROCO, or other third parties only insofar as these recipients have undertaken to comply with applicable data protection regulations against ROCO. During the processing of your order or request, we entrust partially external service providers, who are in any case contractually obliged to comply with data protection rules.
The respective ROCO sales subsidiary works with trusted partners.
7. Right of Information
You have the right to free information regarding your stored personal data, its origin and destination and the purpose of storage, at any time without notice for any reason. The provision of data occurs in a common form. The provision of information is limited by operational and business confidentiality. For this, please use the contact address indicated in item 13. To obtain information you must be able to identify yourself as this person (to be given the information on), or prove that you are entitled to receive information about a third person.
8. Right to ammendment / right of withdrawal
You have the right to rectify data at any time, if it is incorrect.
You always have the right to wholly or partly revoke your consent to storage and use of personal data. In such cases, we will delete or block your data for further processing and use. Should a cancellation be offset by storage laws or regulations or a deletion be associated with disproportionate effort, we will block such data for further use and no longer refer to it.
Here you find the Withdrawal form.
9. Links to other websites
The website may contain hyperlinks to other websites that do not belong to the ROCO Association. If you visit these sites, ROCO cannot accept more responsibility for the confidentiality of the data. Provision of information from the Internet is partly unencrypted. Consequently, an unauthorised notice by third parties cannot be entirely excluded.
10. Roco's commitment to protecting the privacy of children
Protecting the privacy of children is important to us. Therefore we fundamentally do not capture or maintain any data about children that to our knowledge are under 14 years of age without first obtaining verifiable parental consent. We also require just as many personal details as are absolutely necessary for children to participate in activities. On request, guardians can view the stored data on their child or have it deleted.
If you have questions that are not answered by this privacy statement or if you wish to receive more information, please contact us at any time by writing to ROCO at the following address:
This statement was last updated in August 2020.
Responsible for the text is the legal department of Modelleisenbahn GmbH