Technical-Hotline

Am I right here ?
Before you call please make sure that the Roco technichal-hotline can help you with your problem. That does not only help busy lines and long periods on hold but it also spares you unnecessary frustrations. Here some additional advice: The Roco technical-hotline cannot give any information regarding the availability of products.
Orders and complaints or returnscan only be handledexclusively by the specialized dealers. Please understand that we cannot possibly answer every question concerning your model train set or your great role model. Our staff at the Roco technical-hotline are all highly qualified technicians and experienced product specialists, however they are no substitute for the specialized dealer or the study of specialist literature - i.e. the planning of the track layout.

Well prepared?
You are at the right address with your concern at the technical-hotline. Before you pick up the phone we have one suggestion: So that our staff can help you quickly and efficiently it does help to prepare a little for the call. Even better: You are sitting beside your train set, paper and pencil in hand to be able to take notes that might come in handy later. Hop aboard !Direct current (DC) or alternating current (AC) ? Which controlto use andwhich componentsare you choosing? Can you see an Item numberunder the locomotive? Now that we are prepared with the most important information nearly all problems that occur during the programming and operation of digital components can be solved in only a few minutes. In most cases there is just a conflict between the individual configuration variables (CVs) - and with a guided Decoder-Reset over the phone one can quickly hear "And she is moving again"; How can I open the chassis of the locomotive? Can I retrofit the coach with an interior lighting system? All those are questions that are exactly at the right adress at the technical-hotline and we strive to answer them to the best of our knowledge. Or you have general questions about spare parts? You are right with us !

Busy again?
Finally a little hint when to best reach the Roco technical-hotline. Statistically most callers try to get through at the beginning and the end of the posted hotline times. You are much better off to try to avoid these high volume times and you will get connected much easier.